
“Wherever there is another human being, there is an opportunity for a kindness.” — Seneca
There are moments for leaders when it’s important to have people come to your office.
Such as the time when the CEO of Ford had me bring my two young sons up to his office on Take Your Child to Work Day. That left an impression.
On a day-to-day basis though, you can’t beat MBWA (Management By Wandering Around).
The concept was popularized thanks to Tom Peters’ In Search of Excellence, in which he documented how John Young, the CEO of Hewlett-Packard, left his 8x8 foot cubicle and walked around the floor of the office, meeting and greeting his people where they were.
“You can’t lead from your office / cubicle or via messaging or emailing or PowerPoint-ing or spreadsheet-ing. You lead by fully humanized interactio…
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