
“Dread attends the unknown.” — Nadine Gordimer, 1998
Can you remember the managers you worked for who inspired you the most? What stands out about them?
We all seek different things with our teams, so your mileage will vary. But I’ll bet you thought about someone who supported you, who took the time to understand your challenges, who gave you responsibility, and the room to fail and to learn from those failures.
Now what about the other kind of manager—the kind you might not have enjoyed?
Perhaps it was the micromanager, or someone who pressured you with unrealistic deadlines, or who took credit for your good work, or barked orders without rolling up his sleeves.
The juxtaposition of those two types of managers is the difference between a boss and a leader.
Bossy = Fearful
“An ugly sight, a man who’s afraid.” — Jean Anouilh, 1944
A boss thinks in terms of “me,” while a leader thinks of “we.”
A boss will take credit or blame others, while a leader will give credit and shoulder the blame.
A boss issues commands, while a leader asks and listens.
A boss depends on the authority of the job title, while a leader leans on the entire team and builds mutual accountability and trust.
A boss instills fear while a leader inspires with enthusiasm.
The connection between fear and anger is deeply woven into the human psyche. The animalistic "fight-or-flight" response is literally comprised of anger (fight) and fear (flight).
Jedi Master Yoda (hey, if these missives are about timeless wisdom, he was from “a long time ago in a galaxy far, far away”) cautioned:
“Fear leads to anger, anger leads to hate, hate leads to suffering.”
And that’s the point — your anger at work may eventually wear away, but in its absence, you’ll find bitterness. The kind of thing that will eat away at you.
“There is no more stupefying thing than anger, nothing more bent on its own strength. If successful, none more arrogant, if foiled, none more insane—since it's not driven back by weariness even in defeat, when fortune removes its adversary it turns its teeth on itself.” — Seneca, c. 45
And what have we been driven by over the last few years online, but fear and anger? It’s the basis of much of what we’re seeing in the news today.
What can we do about it?
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