I saw a sign in a local branch office of my bank recently. It read:

Make it easy.
Be an expert.
Make their day.

That doesn’t seem too difficult, does it?

Give people something they can fill out in a few clicks. Or that they can do with the swipe of a thumb on their phone.

Know your stuff. You can do this by being knowledgeable and by making what you do look easy.

Treat them with dignity and respect, choosing for kindness and optimism.

And whatever you do, don’t let this happen to you:

Last week’s theme was all about simplicity. Did you catch Friday’s Premium edition, The Attraction of Simplicity? Here’s a way to read it for free:

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